What a difference a good, solid, reputable company, with a staff that has high standards and excellent customer relations makes! After a previous experience with a HomeAdvisor-referred landscaper turned out to be so poor, it has been such a pleasure to interact with Arrowhead! The work is excellent--so good, in fact, that we are going to have our concrete walkway coated, so that we may not only see it better, but we may protect it, so it lasts a long time! The work performed was efficient--in fact, it took one day to complete, instead of 2-3 days as first predicted--and we feel confident that the application of the color and finish will go just as well. Thank you, Kari and John! You have renewed our faith in contractors! I wish ALL companies were like yours!!!
Larry D., 5/29/2017
I spent six months reviewing companies. Had met John at the home show and come to find out this is a top-notch company, from the owner down to the employees and the workers that install the decking I can't say enough good things. Thank you very much for the awesome job.
Wendy K., 5/22/2017
The team was very professional and it looks fantastic!! They arrived on time and we couldn't have asked for anything more!
Michael H., 3/29/2017
We met John at the Phoenix Home show in early 2017. We went to the show in order to see a number of backyard makeover ideas and speak with vendors about new products and see their products. We spoke to a number of patio & deck companies that were willing to provide their brochure, try to set up a quote and move on. John from Arrowhead was different. He asked a number of questions about what we currently had, what we were looking for, and provided design ideas. We set up appointments with a few vendors and John again spent the most time at the house, looked at the areas and we discussed a number of options. When we received the quotes, Arrowhead was competitive, but not the cheapest. Reading on-line reviews of other contractors, along with my gut feel, we chose Arrowhead...We were not disappointed. Arrowhead worked with us on the schedule, the payment structure, and communicated all throughout the process leading up to the work. Talk about under promise and over deliver!! The schedule was supposed to be a full week but the Arrowhead crew was efficient and finished in three and a half days. The Crew Lead was sure to get approval of the work at each step. After the work was done we had some minor issues with clean-up and John came out himself and assured me his crew would return to take care of it...which they did. Finally, because we were doing a complete backyard makeover, another contractor damaged a small area of the new coating, and Arrowhead was there to do the repairs. I highly recommend Arrowhead if you are looking for great design ideas, quality work, and an honest contractor.
Great! Communicated steps. Explained well. Professional group. Workers pleasant, hard working and cleaned up yard during process. The deck patches, painting and seal all done well and looked very good. In Worked with me on colors. Made up samples. Very pleased, in fact looks better than I expected.
We just had out pool decking replaced and our garage floor epoxied with Arrowhead. John and his crew were fabulous. The job went very smoothly and they took extra care to make sure that the work was done right as well as the cleanup. Very happy with the end result for both.
Duane and Peggy, 3/6/17
Our whole experience with your company, including employees, has been great! Thank you 😊
Great service and workmanship. Extremely satisfied with our patio resurfacing and stain. Great company!
Apply concrete finish, overlay, or coloring to existing concrete. They did excellent work! Customer service is amazing. I would recommend Arrowhead Deck and Concrete to anybody who wants a top quality decking install for commercial or residential. These guys are amazing!
It went great. We had made a mistake last year in an attempt to resurface so we needed expert advice. We obtained multiple bids and multiple opinions on the proper approach to the job. John gave us confidence to proceed and his crew was fabulous--especially in helping us to achieve the color combination we wanted. We highly recommend Arrowhead Deck and Concrete.
Arrowhead crew was always on time and did an outstanding job. Highly recommend this company.
Crews were responsive and professional
John Trice came in to help us correct and redo the work of a pool contactor that had done a shabby job on the deck. John explained what he could do to make the deck look the way it was supposed to look. in addition, he easily repaired areas that we were told were impossible to fix. We were told the entire project would take 5 days and the crew was done in 3 1/2 and we are left with a beautiful result. It's nice to deal with a company that does, exactly, what it promises to do. 5 stars for quality, price, and service.
The process could not have gone more smoothly. the crew showed up a little earlier than promised and started the work doing the exact process that John had described. the ground down all of the toe-stubbers, took out all the cheap/broken caulking, and repaired, to a level of reasonable expectation, a large crack in the concrete that had been completely ignored by the previous contractor. In the end, a job that was quoted as taking 5 days was completed in 3 1/2 days. we watched every step of the process and could not be happier with the care, and professionalism of the crew. they left the property clean when they were done. We had a complete pool and deck remodel 22 months ago by a well regarded contractor. the quality of the finished deck was terrible and we worked with the roc for nearly 2 years in order to get a good, professional result. that did not happen. we decided to redo the deck and called Arrowhead deck for a quote. we found John trice to be knowledgeable and honest, telling us what could and could not be accomplished.
John and his crew did a fantastic job at a great price. I couldn't be more impressed with the professionalism and attention to detail. I would highly recommend Arrowhead Deck and Concrete for any outdoor work needing to be done.
John and his crew were great to work with. They showed up on time, were flexible when we changed our minds, and even reduced the bill when we decided to go with a different type of texture. John was a great help by providing numerous examples of how the work would look afterwards so we picked the colors and textures that needed. They did a great job cleaning up after they were done. Would definitely use them again!
It is much better without all the dips in it. I would recommend further training on dust control. We have cement dust in adjacent rooms that leaked around the plastic during the grinding operation. Now we are cleaning up and washing all the dishes in the kitchen cabinets that became coated with dust.
Arrowhead did a great job on my patio resurfacing. They took the time to provide me information I needed, and also were careful to put the gravel and dirt surrounding the patio back as it was.
Jo Ann, 08/18/2016
The crew were professional, friendly and did a good job, showing up on time and cleaning up after themselves. John was very helpful and always prompt to answer any questions. Recommend their work.
John and his team did a great job putting down a non skid coating on our church's sidewalk. We actually had to hire him to fix a previous contractors work. We give him 5 stars for product , price, and service.
Also we used John to install a concrete wheelchair ramp in our parking lot. top quality work!
Lesa, August 13, 2016
John and his crew are the BEST! They came out the same day I called them to give us an estimate. We were amazed! They were able to fit out job in the next week. The crew were friendly and very concerned we were satisfied with the results. John called us back several days after the work was done, just to make sure everything was done to our satisfaction. We had a fabulous experience working with this company. They were awesome! We HIGHLY recommend them to anyone needing concrete done
Chris, June 27, 2016
John gave us a quote, had concrete pad placed and tile removed from existing concrete pad within a few days. We were given an installation date for the coating 4 weeks in advance and the crew began the work that day and completed within 4 days. The crew was punctual and knowledgeable of the product and gave us a very nice looking patio.
Molly, June 24, 2016
Things went very well, the decorative concrete and pool are beautiful. We had some problems with the sprinkler system underneath the new area of concrete but John (the owner) took care of the repairs and made it right. Excellent service, excellent communication. Would definitely use again and recommend highly.
We had a metallic epoxy put down over the concrete in the living areas of our house. Everyone who comes over wanders around looking at the awesomeness that is now our floor. John and his crew are friendly and take the time to answer questions or to address potential issues. I would highly recommend them for any job and look forward to them coming back to resurface the decking around my pool.
Marie, May 28, 2016
Arrowhead Deck and Concrete was tasked to repair stamped and colored concrete in backyard that was damaged. The work consists of repairing color that had faded or had detached from the concrete resulting in white patches of concrete appearing in multiple locations on the concrete. Arrowhead Deck and Concrete did an excellent job and we would hire them again. We had challenges and John (the owner) worked with us to find resolutions resulting in an excellent outcome. Background: our backyard has stamped concrete and it is colored. Due to poor maintenance with inferior coating products, the color faded and chipped away from the stamped concrete. Result was patches of white of the stamped concrete appearing resulting in an eyesore in the backyard. John came to our home to assess the situation. He looked at the job and within 12 hours had given us an estimate that was acceptable. John also took the time to answer all our questions with regard to how the work will be performed, duration of the project, and material to be used for the project. We accepted the bid and made a 50% deposit. John's team arrived on the set day and time. They spent the first day power cleaning and preparing the concrete. The second day the crew arrived on time and performed the task of over spraying the old color with white. They took care to cover bushes, pool tile, back door, etc. Very thorough to protect the backyard. The third day the crew arrived and we made final color selections. Application consisted of a base color and two additional colors being added to show depth to the texture. The crew worked with us on color selection and answered our questions. On this day, the base color was applied as well as the darker accent colors. This is where we had a challenge in the project. The darker colors "pooled" in the low spots of the textures instead of remaining on the high points of the texture. It was as if the paint was too thin and would "run" to the low spots. The outcome resulting in a "cheetah" pattern on the patio. We were very disappointed in the look and potential outcome of the project. I contacted John that night and explained the problem and he explained the challenge with some textures having greater highs than lows resulting in the pooling. He asked his lead crew member to assess in morning and recommend next steps. The fourth day the crew arrived and assessed the outcome. The recommendation from the lead crew member was to start over with a new coat of white, apply new base, and then sponge on the dark accent color. I was very surprised at the willingness of the company to make such a recommendation. Most companies would have tried other means to find a simpler, faster solution with poor results. The lead crew member started working on reapplying the white base. I was very surprised he did not appear to reach out John so we could have a dialog about cost. Later that day John reached out to me to converse on the new scope of the project. At this point, I thought "ok, here it comes. John is wanting to want to increase the cost of the project by 50%". John did not talk price at all. He was totally focused on our satisfaction of the project! It was actually I that raised the subject. John did not press the issue and was not focused on the subject. He indicated what the extra work would cost and left me to decide what I was willing to pay! I had never encountered this attitude in a contractor! It was very refreshing and I wanted to reach a compromise that was fair. I knew he took on extra labor and material and I did not think it was his fault and not something that he could have predicted. I made a suggestion and John accepted; he simply did not push the issue. On day five the base color and accent colors were added and application of the accent color was performed by sponge instead of spray. The crew took the time to make sure there was no pooling of the dark color and the accent color was uniform. The outcome was an awesome looking backyard and we are very happy with the outcome!
Bret, February 29, 2016
Removed aging pebblestone coating that was flaking off, recoated patio, pool deck, and front entrances with stamped coating in our custom color. Very responsive...replied to my initial inquiry in 24 hours, came to my house for inspection within48 hours, had an estimate 24 hours after that. John was able to schedule me in the following week. The work was prompt and beautiful. I could not be happier!?
Bill and Beth, February 5, 2016
Arrowhead Deck just completed refinishing our patios and sidewalks. Many areas were crumbling due to the salt in the grounds (we live at the base of South Mountain.) We are so happy with the job and very pleased with the workers. John (the owner) stopped by several times during the course of the week it took for the job to be sure that we were satisfied. The two workers were polite and did an awesome job – they are true artists. The whole area was cleaned up when the job was completed and we couldn’t be happier with the results. Another Rosie Satisfied Referral Customer.
Sharon February 10, 2016
I am very pleased with my new garage floor done by Arrowhead Deck Resurfacing! I intended to choose a standard color but ended up going with the more expensive Granitex. It was worth it! The installation went exactly as the owner, John, described. The crew showed up on time each day as promised for the 4 day process. They used professional products and took the necessary time for a high quality job! I will definitely refer this business to others.
Carol, February 05, 2016
John Trice did a thorough evaluation of area, finding spots in concrete that needed reinforcement. He explained in detail what needed to be done and how to obtain the finish we wanted. His crew arrived promptly on designated days and left area spotless on departure. The entire procedure took three days. When applying color for finish, the crew worked well with us suggesting some additions/ changes. The result was wonderful. John came by the next day to check our satisfaction. Although this was not the cheapest bid we received, we definitely made the best decision. It was a pleasure doing business with Arrowhead Deck Resurfacing.
Mark, February 04, 2016
We are really happy with the end result. This company is great. John was very thorough and concise in his quote and his meeting with us. John had the best sales pitch I have ever heard. He knew we were pressed for time and he eloquently summarized our options for us. It was fun to design the stone texture using three color combinations although we relied heavily on John to guide us. We are very pleased with the end result. Workers were always on time and cleaned up at the end of the work day.
McEldowney, November 23, 2015
Arrowhead did a great job replacing my cool deck. They showed up on time everyday, cleaned up after themselves and made sure my pool was not filled with the debris from the job. John was great to work with and was not high pressure at all. We had a much cheaper quote from someone else, but the reviews on Angie's list convinced me that price shouldn't be the deciding factor. In addition to the deck, they also did the front entryway. Looks great, we've had tons of compliments on it.
R. Kading, November 23, 2015
Mr. Trice's company did the work as specified and on time. Results look better than I imagined. Worth the money.
V. Fimea, November 8, 2015
W. Andrekopoulos, October 26, 2015
L. Mazarella, October 12, 2015
We were unfamiliar with the process so had lots of questions for John, the owner. He explained the entire process with illustrations and brochures and gave us a choice of 3 different designs going from least expensive to most expensive. We chose the middle price which resurfaced the existing pads using a 3 color palette of our choice. He had samples of the various finished products with coordinating colors per our color scheme. My husband is VERY precise about what he wants and they were patient with him!
David and his crew arrived promptly every day, were courteous and professional - more important, did they know what they were doing! They were eager to get everything perfect and were mindful of keeping things as clean as possible with such a job going on. It took 5 half/days as they were generally gone by about 12:30. Actually this was nice as it gave us every afternoon "off", so to speak.
They are really artisans and take great pride in their work. The patio is unbelievable and no one would ever know that it once was old, ugly gray concrete. It has great texture which is slip-proof and it looks like beautiful tile. We spend so much time outside as we have a great misting system and now we truly have an outdoor living room. The only problem is I now want new patio furniture!
The pictures in John's brochure and on-line are exact images of what the work looks like in reality. don't hesitate to call John Trice.
M. Bailey, August 28, 2015
From the estimate for the work to the finished product, which was cool deck applied to the pool area and other concrete surfaces, the service was excellent. John and the three workers were professional, polite and skilled at their work. John came back to check out the work and answered any final questions. I would highly recommend them. A+
N. Hill, August 24, 2015
Removed paint from the original back patio floor, resurfaced, stained and sealed patio and pool decking blending old and new areas together. Resurfaced and stained front walkway in the same colors. Arrowhead is great to work with and they do wonderful work. John, the owner responded promptly to my inquiry and priced the job fairly. They were a little on the high end of the scale, but worth it! The crew showed up exactly when promised, kept me apprised of how the job was progressing each step of the way, and they were very respectful of my property. They were very patient as we worked together to mix the stain colors to my satisfaction. Although the nature of the job it is a messy process, they did their best to keep things as neat as possible and their clean up after the job was phenomenal. The best I have ever experienced with any contractor. I would highly recommend them wholeheartedly to anyone.
L. Regalado, August 12, 2015
Mosaic Tile pattern they are one of the best in today's industry guarantee
S. Burdick, August 07, 2015
It went just as planned. John came and gave me an estimate and when I called him and gave him the go ahead he scheduled a date that he could start. He and his people showed up on the date agreed upon and proceeded to complete the job. It was done in the time John said it would be and it was done to my satisfaction.
K. Hoppe, August 04, 2015
John came out for an estimate and brought samples of the finishes with him. With his advice we were able to find the right combination for each area. After arranging a schedule that would work for both of us, his professional crew came on time and kept us up to date on the progress and cleaned up after each visit. We are very happy with the work.
N. Margiotta, July 26, 2015
Responsive, on time and quality workmanship. Employees, both concrete slab work & resurfacing staff were polite, punctual and professional.
T. Struve, July 20, 2015
Resurfaced the decking and the neighboring patio and pads. Responsive. Prompt. Done in the time promised. Looks Great!
R. Gibsen, July 15, 2015
Arrowhead Decking resurfaced the chipped and stained front sidewalk, back porch and pool coping. The team was fantastic from start to finish. They consulted me on every step making sure I got the color and surface that I was looking for. The results were amazing, transforming the back yard space exactly as I had imagined it would. The team was Professional and detail oriented, it was a great experience.
E. Lerman, June 20, 2015
Removed failing surface, where needed. Resurfaced entire patio and adjacent walkway. John responded promptly, made suggestions regarding different surface possibilities and priced each. He carefully tested areas that were failing including along the lip of the pool. When he was given the go ahead, we scheduled the work (about 2 weeks out) and he held to that date. His 3 man crew arrived early every day and worked h****** the task at hand that day. The project took 3 days to complete. Everything was done carefully and looks terrific. The one caution I would offer is that if you are thinking of draining and refilling your pool, do it after this work is complete (we did the opposite). The process creates a tremendous amount of very fine concrete dust. The crew did a great job of protecting the house and adjacent plants and other objects but the pool collected a lot of dust.
L. Kuipers, May 28, 2015
Removed old cool decking and replaced with new. They were very prompt and arrived each day at the time as promised. They were very respectful of our property and cleaned up each day. The finished product is great! We are very pleased.
C. Rose, May 27, 2015
Painted three car garage floor and outdoor concrete bar with premium material and finish. Great front- end explanation of process and material choices. Once I picked the finish the project was scheduled. The work took three days as planned. Very happy with outcome!! I've had no issues with peeling or flaking.
H. Wilson, May 03, 2015
What a wonderful experience. We were in need of having our pool decking resurfaced. After wasting much time with large pool companies to give us a quote and a time frame we became extremely frustrated. At that point we went to Angies list to try a find a company to do our work. We read many reviews and after reading the reviews of Arrowhead Deck Resurfacing, LLC we decided to give them a call. As we were not physically present to meet with them we did all via phone, emails and text. Contact was made with John Trice. He arrived at our property in Az and called me and we walked through what we want done. He then provided us with a bid which he emailed to us. I called him and received his voice mail but he promptly returned my call. We discussed the work to be performed and answered all my questions and concerns. At that point we accepted his bid. Our time frame was to try and get completed before we returned home at the end of the month. When we arrived the job was completed and you would not have even known they had been here except that our pool decking looked like brand new. We would definitely recommend Arrowhead Deck Resurfacing and John Trice. This job was done in a timely fashion and the quality was excellent. We are not normally people who would do this type of job without being present but the professionalism was the turning point.
G. Billard, April 28, 2015
Could not say enough about the quality of work. The end result was a very good looking pool deck. The original bid was for an area about 4 feet around our pool and the lip of the pool itself. They also decided that it would look better to include an extended area behind the diving board which included a seating area. Almost a third more than their bid. They did not charge us extra. Totally on them to see the need and complete it to their satisfaction. Good employees, very clean, always on time and worked all day very hard. Never asked us for anything just did the job and left. They prepped the area for a day as we had planting around the deck and they were diligent about protecting our landscaping and planting. The owner was pleasant, fair and came up with a couple of ideas that the two other pool bidders did not suggest. They were very professional in everyway. Including the clean up and follow-up. The office called to determine our level of satisfaction. We could not have been more satisfied with the process. This job had the potential to be very messy and difficult but they handled each step cautiously and put down many plastic protectors around the pool and house to keep our home clean from dust and dirt. Fantastic work all around.
J. Granick, April 17, 2015
John was very responsive, making a first visit within two days of my call and at my convenience. He examined and measured the pool deck and patio. He explained that the cool deck treatment on the pool deck was decaying partly because of the salt from the pool coming up through the concrete. He recommended stripping the old surface down to concrete and applying an epoxy primer to help prevent this from happening. He went over all the options from textures/surfaces and left me with an estimate for each of the options. I left for a few months and on returning he was able to come out on the same day I called. We again went over the options and picked a color from samples. We decided to go with a lace texture and have the epoxy primary both on the pool deck and the covered patio. He was very patient with my wife and I and helped us with recommendations. He gave us a 10% discount for Angie's List. He called us a week later with availability of his crew to start the work the following Monday. The first day was spent grinding the old finish down to concrete. Two workers spent the whole day at this very labor intensive job. The next days were spent applying the different layers of the finish with a final painting and sealing on the 5th day. The pool deck and patio look great!. They took great pains to prevent any material from entering the pool and masked off all of the plantings. They cleaned up thoroughly. I am very impressed with their hard work and professionalism Would highly recommend their services and watching the process, clearly demonstrated the reasonableness of the cost for this job.
J. Wilson, April 17, 2015
John Trice and his crew resurfaced our patio just after the new year. We have a very large patio that was in very poor condition. There were huge cracks in many areas and the old covering was badly faded. The surfaced was sanded down and the cracks were straightened and filled with concrete. A primer layer of concrete was then put over the entire patio, followed by a second layer that was hand textured. Next, we picked out colors with John's help. The patio was then painted and sealed. Everything went as expected. The crew was on time, they were genuinely concerned and very professional. I would recommend them to other customers.
M. Levin, April 15, 2015
We removed the old pool decking and resurfaced the deck, the patio and the walkway around the house. We decided to go with the flagstone look. We are very happy with the results and overall look. John is very personable and conscientious. The work started on time and was carried out in a very professional manner. Each day, the crew cleaned up the yard, and were back early the next day to continue. This job took 6 days to complete. Everything went great until one little glitch in the final step when the sand is applied and then the deck is sealed. We ended up with some excess sand in spots which looked like white salt deposits. I called John about it, and he came right out and came up with a plan to correct it. The spots needed to be sanded a little, restained and then the whole thing was given another coat of sealer. The issue was corrected to our satisfaction. The flagstone option was the most expensive way to go, but we love the look! We picked 3 colors and the grout color. It's an amazing process and it takes some creative skill. John and his men did a great job overall and we highly recommend his company.
M. Paszli, April 11, 2015
I would recommend John and his crew. Very professional with an attention to detail. They were able to clean the garage floor without harming my cabinets. The final work was excellent.
P. Haerl¸ December 09, 2014
Resurfaced the patio, and sealed it. I highly recommend Arrowhead and John Trice. The work was performed as agreed with exceptional results. John and his crew were hard working, neat and very professional
M. Christian, November 18, 2014
Added a stone texture surface to our existing concrete patios. Also added lace surface to a walkway. We selected this contractor directly from Angie's List, which is the first time we have done this. The customer service from the phone call to the final inspection of the work was great. John was prompt with all his appointments and his workers were also on time. The workers took great pride in their work too. We were able to choose the colors to be blended for our stone texture. John has a good color sense and was able to guide us through this process. The completed project is beautiful and we wish we had done this years ago!
J. Zak, October 30, 2014
Recovered our patio. Took off an old layer that was on there and resurfaced it. They did a beautiful job! They were very courteous and very conscientious of their work and cleaning up. I would highly recommend them!
S. Burdick, October 20, 2014
They gave me an accurate estimate with a start date and and end date. They showed up on time and were very professional and accomplished what they were scheduled to do each day and finished the job right on time. Very good results. Very happy with the floor. John followed up with me to be sure I was happy with the job and that all was done properly.
T. Crabtree, October 7, 2014
Just got an estimate and information about how they would do this job and when. John was very good at returning my call and emails. I received the info I needed in a timely manner. He answered all my questions and gave me a solid estimate with options. Only reason we did not end up using his company was a family member came forward with a personal recommendation. Will keep him in mind for the future for sure.
K. Solomon, September 28, 2014
Resurfaced the Cool Deck around a pool area. I called several companies before I settled on Arrowhead Deck Resurfacing......I came back to this company because I felt this would be the company one to do a proper job...... This work was done at a rental property we own; Arrowhead was very willing to work with our tenant on her availability..... All in all, an easy and positive experience.......
L. Hull, September 26, 2014
He resurfaced our pool deck. He and his employees are very professional and friendly. They did not try to up sell me on something I didn't need. They accomplished the work on time. The work looks very professional and meets my approval.
P RAMIREZ, September 17, 2014
Had our 20+ year old cool deck resurfaced. John and team arrived on time each day, did exactly what they told us was the plan, and finished the project over 5 consecutive days. We got everything we paid and asked for. All interactions with his staff were very professional and courteous. Cool deck looks brand new! Extremely happy with arrowhead and the job they did. I'd recommend them to anyone.
B. Eriksson, September 11, 2014
They removed the old decking and remodeled the deck with the flagstone pattern. They did an absolute beautiful job! It is just gorgeous. Every worker on the job was very kind, pleasant, and easy to work with. Anytime we had any questions or suggestions, they immediately addressed them. They finished the job when they said they were going to. I would highly recommend them.
F. Raspotnik, August 29, 2014
Resurfaced back patio beautifully. Sanded off our existing chipping & water damaged patio. Fernando & David did a great job in helping us design & choose colors which we were happy with. Very prompt with service & told us what they were doing each step of the way. Was able to choose coloring & design. Was a pleasure working with them.
C. Wheeler, August 28, 2014
First and Foremost -- under the category "Hire Again?" -- our preferred answer would have been Not Applicable. First -- We don't anticipate needing this service again. Foremost - we believe homeowners are better served by defining their expectations and matching it against examples of the provider's work. John will be glad to show you examples of his work so you can decide if it's a match!
We contacted John Trice, owner of Arrowhead Deck Resurfacing the first week of June. We were so impressed with his knowledge, experience, and manner -- and his reviews on Angie's List -- that we hired him without interviewing other suppliers. Besides owning the company, he has over 20 years of hands-on personal experience. John also gave us a recommendation for a company that could re-surface and re-tile our pool (Mike's Construction), and that was a perfectly delightful experience.
Every single member of John's crew was professional, responsive, prompt, and respectful. The two young men who removed the old product and prepped for the color process took special care in the preparation, the actual work, and the cleanup. They were respectful of our landscaping and adjoining paver patio. The gentlemen who did the concrete work were masterful. On a scale of 1-10, we would have given them a 15 at that point.
We did have a problem with the color application process. After discussing it with John he devised a method of reworking the topcoat to deliver an acceptable product. With so many positive reviews of John's work on Angie's List, and a visit to one completed application, we believe our problem was an anomaly and we appreciate that Arrowhead Deck Resurfacing stood behind its promise and provided a satisfactory final product. The "B" rating simply reflects that in this case the work took longer than anticipated
L. Davis, August 21, 2014
Highly recommend this company! John was very helpful during initial consultation visit to inform of texturing/coloring options and support recommendations. Resurfaced patio and pool deck and it looks amazing!! His crew was very punctual and cleaned up everyday. Absolutely love the end results and will definately use them and recommend them to friends/family for future needs!
W. Lewis, August 10, 2014
Prepped and recoated 1,000 sq ft of old concrete and cool-deck with a thin set. They performed saw cuts and grouted to make it look like tiles. They colored them as per the three colors that we had chose. John was very professional from the initial meeting through completion of the project. They were prompt, hard working and very communicative. He gave us three prices for three different options and we chose the highest priced option, and we are very glad that we did. We couldn't be happier with the final product and when you spend hard earned money, it feels nice.
R. Twitchell, July 25, 2014
J. Hayes, July 20, 2014
Our cool-deck is 11 years old and is a series of 12 irregularly shaped separate pods of varying sizes that take up most of an over-sized backyard. The surface had deteriorated in several places to expose large areas of the original concrete.
John arrived to provide an estimate and discussed the details of the job thoroughly. He also arranged for us to meet at a nearby location that he had recently completed so we could see an actual job rather than just viewing a photo gallery.
The job took five days and was prepped well. It involved excavating rocks from between the pods so that they could get to the entire pod and removing the original surface (two days). Surprisingly, there was very little dust left behind from all of the grinding away. They covered the rim of the pool and you couldn't tell that anything entered the pool itself even though they hauled out approximately 7 large trash bags of the old surface and it all hugs the pool. They applied texturing (two days) to the renovated surface. On Day 5, they applied the stain and two coats of sealer and relocated the rocks back between the pods.
We were presented with a board showing about 9 different colors to work with and, instead, I spoke with John about trying to match the color to the flagstone surrounding the pool and fireplace. He said they could match it and to disregard the color board as they would create a custom color set. This was the only area of criticism in that there was miscommunication as we expected to have finished sample boards to choose from to approve and, instead, the sample was created on the spot so we only saw one. To their credit, they hit the mark on the color and not only does it match the flagstone but the texturing jumps out with a blend of colors --- this covers practically the entire yard so its a big deal for this to look good and it does.
The crew arrived on time each day and kept the work area neat when they left. John was very easy to work with and the overall experience was top notch and hassle-free.
As an update: Once the deck was re-surfaced we realized that the surface was slippery when wet. I contacted John via email and spoke with him later in the day. John had his crew come back the very next morning and put another coat of sealer down with more grit worked into it. This put a 3rd coat of sealer on the deck, did not alter the look at all, and made it much safer to move around barefoot when wet. Not only was this done immediately but at no extra charge. Superb response time and resolution.
L. Oesterle, July 12, 2014
They protected the areas that needed to be protected when doing the work, such as house exterior, plants etc. And when the job was completed they cleaned everything up wonderfully.
The owner came over to the house before the job and offered suggestions and ideas as to what we might want to do. I would definitely use them again and will refer them to others.
Judy Murray, June 20, 2014
Smoothly professional on time very easy to deal with.
D. Couch, June 16, 2014
Pam Koester, June 16, 2014
Excellent job! Pool deck is beautiful. Started on time & finished project early.
Tim Tominna, June 16, 2014
John did a great job on our back yard. There was a lot of space to work on, but it was all done very professionally and timely. After some research and having quotes completed we decided to contract with Arrowhead to texture coat our back patio with a flagstone like finish and cover the rest of the cement in our yard (which is quite a lot) with the same cool-crete like coating that surrounds our pool. They not only installed the coatings as promised but ensured the concrete was properly prepared for the treatment. Once all the coatings were down they also painted the cool-crete to match the new coating they installed. The work took almost a week to complete and came out fantastic.
Scarlett DeMott, June 15, 2014
The pool deck was thoroughly evaluated by the business owner for seen and unseen damage before a quote was given. The quote included all the steps necessary to resurface the pool deck. The deck was 25 years old and I was sure it was beyond repair and needed a complete do-over. But I was assured it would be like new without bringing out the jack hammer. It is absolutely beautiful. It took three days. The two workers were there early each day, and went over that pool deck inch by inch on their hands and knees and left me with a brand new-looking deck, beautifully textured and painted.
Tom Spalding, June 10, 2014
Resurfaced patio concrete and front walk--added color |It went well-took a little longer than I thought it would-----but I am very satisfied, have some future work in mind and I will use this contractor again
L. Loserth, June 6, 2014
Daniel Wood, June 04, 2014
Complete redo patio, front porch, kool deck around pool. Around 1500 ft2. A pretty big job. Were able to remove the old decking in one day with minimal dust generated. Did a good job on cleaning the area. The whole job was ~ 10 days pretty close to the original estimate. Looks pretty good. They were good with follow up, making sure it looked like we expected. Overall pleased with the result.
Nancy Nyberg, June 02, 2014
Resurfaced, painted and re-sealed cool deck around pool. I found Arrowhead through Angie's List which was especially important because I don't live on the property. I needed a contractor I could trust to do the work without me being there. Arrowhead was very responsive, calling me back within a day to set up a time to look at the job. The owner, John Trice, gave me an estimate and a timeline. However, other exterior work on the house kept pushing out the date - John was very flexible and worked with this gracefully. He was also helpful when it came to picking out the color for the decking. John gave me options so I could work remotely to coordinate the colors with what is on the house.
My very picky contractor came and checked out the job - he called it nice, neat, clean and perfect. The photos he sent demonstrate that - I am so pleased with how well it turned out.
W. Reed, June 2, 2014
M. Sheldon, June 1, 2014
Alana Garvey, May 1, 2014
Donald Keagle, April 28, 2014
Mark Gilliam, April 28, 2014
Arrowhead Deck Resurfacing resurfaced my pool deck. The old deck was delaminating. They ground the old decking off, and resurfaced it and sealed it. They were very careful about protecting my pool and the surrounding patio. They did an excellent job. The crew was prompt, professional, and courteous. I would use them again and refer them to friends.
Deb Hickins, March 14, 2014
Roger Leshe, March 14, 2014
Ginney Voltin, March 10, 2014
R Riester, March 5, 2014
Bill Mc Henry, February 26, 2014
Patricia Beran, February 26, 2014
Janet Sullivan, February 25, 2014
The owner John was punctual, personable, and very professional during all aspects of our project from his estimate and description of the work to be done through completion. He gave us a step by step description of the work needed to redo our cool decking which was chipping and peeling in spots. He had samples available to show us our color choices as well as the finish texture to expect. His employees worked hard and came when we were told they would. We are extremely happy with the results of our project and would recommend this company to anyone needing their outdoor deck and patio areas resurfaced.
We had wanted to have our garage floor done with a nice coating for a long time. So glad we finally went ahead with it and used Arrowhead to do that project as well. Again, John provided samples with color choices so we knew exactly what to expect and are so happy with the results!
Roger Gauld, February 10, 2014
John Trice (owner) gave quote, followed through, did an awesome job!
Christina Rogers, February 06, 2014
Richard Lovins, January 31, 2014
Sarah Vesco, January 21, 2014
Donna Brown, January 04, 2014
I contacted John Trice, Owner of Arrowhead Deck Resurfacing via email on Nov 16, a Saturday afternoon/evening. He responded very promptly by email and asked me to give him a call on Monday to discuss my needs. I spoke to him on Monday and he said he could do what I needed and would be happy to come by and give an estimate. We set a date for Thursday Nov 21. He did come over and we had an in-depth discussion about what needed to be done and what he would suggest and what he would do step by step. It was very informative. He gave us a written estimate. The next day I asked if he could return so we could show him some driveways in our area that we liked and some we did not like. He happen to be working in our area again that day so came over. We showed him several driveways both good and bad and he pointed out things that were good about them and things that were not so good about them. He advised what he would do differently. Again, very interesting conversation with someone who seems to have a passion for his work.
We decided to hire John and his crew to do our driveway refinishing. He could not start until the first Monday in January of 2014 but said he would call us if things changed and he could move us up. John was good about communicating and did call us about the second week in December to say he might have an opening over Christmas week if we would like to have the work done then. As we had no special plans or guests arriving then we were pleased to get the project started sooner.
True to his word, his workers arrived at 7am Dec. 23, and got started right a way. It was an all day job for two workers on their hands and knees with electric grinders grinding off the old, worn, dirty epoxy finish. They had large vacuums attached to the grinders so that helped keep a great deal of the grinding dust down. There was still a lot of dust but that could not be prevented. The next morning same workers arrived again and this time power washed the newly ground concrete. They then left to let it get good and dry and also had Christmas on the 24th and 25.
The morning of the 26th workers back with all the things needed to put down the first coat of the new finish. John came to personally put down the "design" of the first coat as we wanted a somewhat different effect than what they usually do. John made sure I was happy with the "swirls and dips" etc. He was eager to do several tests to be sure it was what I liked. Once we decided on the perfect effect he continued to do the entire driveway. That coat had to dry completely before the "color coats" could be applied. So the next day John and 3 workers arrived first thing in the morning to get started applying the colors. This too was a little different than what the normally do as I wanted the color look to be similar in color to our entry tile. The men made up several sample boards so I could see what the colors would look like applied in different ways. We finally came up with what we all felt would be perfect. So with 4 men, each with a different color to apply they got started. It was interesting and fun to watch them do their artistry! When all the color was applied we then had to let it all dry again. That was a Saturday.
The following Monday morning all returned to apply the final "clear top coat". This went on pretty fast and looked really shiny. That coat had to dry for the rest of the day. The following day John and one worker returned to caulk all the driveway "joints". This really finished off the entire project.
Today is January 4th and this is the first day we are able to remove the "barriers" and actually drive the car into the garage over the new driveway! The driveway looks fantastic! It is truly an original, one of a kind driveway! We are very pleased with the finished product and very very pleased with the good work and service provided by John Trice and Arrowhead Deck Resurfacing. If you need their kind of work done, do not hesitate to give them a call. John is very approachable, eager to please and does great work. Thanks to all the Arrowhead workers for making our home really stand out among all the rest!
Judie Hensel, December 09, 2013
Ora Wagoner, December 08, 2013
Carla Bellew, December 03, 2013
Kevin Stephenson, October 21, 2013
The project from start to finish was very professional with respect to caring for my landscaping, covering and taping all non coated surfaces, and the cleanup after the job was done everyday. The end result was beyond my expectations, and I am a very hard person to please. The finished product can be summed up in on word, Fantastic! Thanks again to John Trice and his Arrowhead Resurfacing crew for a job well done.
Rachel Manwaring, October 01, 2013
John did a beautiful job. He was in constant communication with us all along the way. We couldn't be happier. Will definitely be having more work done by him.
Mike Hoffner, September 12, 2013
Kateland Newton, August 15, 2013
"We had our pool deck extended and resurfaced. We had existing lace around the pool, but wanted to include other concrete areas on our back patio/deck so that the material was the same throughout. John quickly responded to my inquiry and scheduled almost immediately to come give us a free estimate. He and my husband talked about the details of the project and John was thoughtful and professional about the timing and price. We ended up needing to wait several weeks prior to having the work complete, but John still honored the written amount after that time period. The work was scheduled to take a week, and it was finished in four days. The men started early in the morning and were not disruptive to us at all. They also did a great job prepping the area and cleaning up. The only recommendation I would give other home owners in the future would be to cover your pool, as much of the inevitable material and dust gets in the pool. We would absolutely recommend John and use him in the future."
Tara Kays, July 30, 2013
"Re-painted/finished patio and cool decking. Also made repairs and patchwork to existing decking. John came out for the estimate and was very professional. I could tell from the start that he would be easy to work with and very knowledgeable. He also seemed very confident in the repairs that were needed. He took his time to explain what he would do, start to finish. I told him we were on a short time-frame and he was completely flexible and willing to accommodate our schedule to get the job done. He showed up when he was supposed to and finished on time. The patio and cool decking looks fantastic! I can't even tell where the old patches/repairs are/were!
Thanks John for a job well done!"
Gary Santorella, July 1, 2013
"I cannot possible say enough good things about this company. First, the owner, John Trice actually answers his phone himself - something which is a rarity in this business. It doesn't take long in the converstaion before you realize the passion this man has for his work and for pleasing his customers. At a time when customer service buzz words are thrown around gratuitously, this man truly means it. And even though I live way out in Fountain Hills, he promptly set up an appointment to give an estimate.
Now on to the work. Louie and Sergio arrived every day on time, as scheduled, and worked extremely hard - during an excessive heat warning, I might add. Beyond this, they were true artists. I loved it when after they laid down the skin coat they said - "this is the canvas we'll be working off of." And this was the other experience that was completely unique. Most home remodel projects range from somewhere between a headache to a nightmare. This one was pure fun. They actually want your input and ideas around color, surface texture, etc., and are willing to play with stuff until they hit the mark. And they don't do this grudgingly - in fact - just the opposite. It felt like a fun, creative process from start to finish, that I was actually a part of. Instead of being told that I'd have to live with something that I didn't want- I got exactly what I wanted. Color, texture, tile shape - everything. And the quality of the work was exceptional. They transformed my plane drab slab to what I now call, "my private Italian villa." And when they finished the job, they left the sight as clean as they found it.
The price was extremely reasonable - and there were no "add ons" or surprises like I got on bids from other companies. And what they estimated was my final price. It's one of the few times in my life when I've been happy to write a check when the work was complete.
You can go and get other quotes - I certainly did - but I can't imagine getting a higher quality job for this price, by a better group of guys. I've already bugged my neighbors to see the finished project and have passed their name along gladly."
Gary Santorella, July 1, 2013, Concrete – Stamped & Decorative
"I cannot possible say enough good things about this company. First, the owner, John Trice actually answers his phone himself - something which is a rarity in this business. It doesn't take long in the converstaion before you realize the passion this man has for his work and for pleasing his customers. At a time when customer service buzz words are thrown around gratuitously, this man truly means it. And even though I live way out in Fountain Hills, he promptly set up an appointment to give an estimate. Now on to the work. Louie and Sergio arrived every day on time, as scheduled, and worked extremely hard - during an excessive heat warning, I might add. Beyond this, they were true artists. I loved it when after they laid down the skin coat they said - "this is the canvas we'll be working off of." And this was the other experience that was completely unique. Most home remodel projects range from somewhere between a headache to a nightmare. This one was pure fun. They actually want your input and ideas around color, surface texture, etc., and are willing to play with stuff until they hit the mark. And they don't do this grudgingly - in fact - just the opposite. It felt like a fun, creative process from start to finish, that I was actually a part of. Instead of being told that I'd have to live with something that I didn't want- I got exactly what I wanted. Color, texture, tile shape - everything. And the quality of the work was exceptional. They transformed my plane drab slab to what I now call, "my private Italian villa." And when they finished the job, they left the sight as clean as they found it. The price was extremely reasonable - and there were no "add ons" or surprises like I got on bids from other companies. And what they estimated was my final price. It's one of the few times in my life when I've been happy to write a check when the work was complete. You can go and get other quotes - I certainly did - but I can't imagine getting a higher quality job for this price, by a better group of guys. I've already bugged my neighbors to see the finished project and have passed their name along gladly."
Ron McHenry, June 24, 2013
"Transformed our courtyard from a basic concrete slab to a beautiful simulated slate courtyard. John and his crew did a fantastic job of creating a beautiful outdoor space. John responded quickly to our request for an estimate and provided suggestions and options for changing our concrete courtyard into a welcoming entryway to our home. His crew arrived on time and worked diligently over the several days required to complete the job. We couldn't be happier with the results and highly recommend Arrowhead Deck. They are true artists of their craft."
Ron McHenry, June 24, 2013
"Transformed our courtyard from a basic concrete slab to a beautiful simulated slate courtyard. John and his crew did a fantastic job of creating a beautiful outdoor space. John responded quickly to our request for an estimate and provided suggestions and options for changing our concrete courtyard into a welcoming entryway to our home. His crew arrived on time and worked diligently over the several days required to complete the job. We couldn't be happier with the results and highly recommend Arrowhead Deck. They are true artists of their craft." Ron McHenry, June 24, 2013,
Char Lefebvre, June 19, 2013, Concrete – Stamped & Decorative
" The 12 year old lace pool deck needed to be replaced and we also decided to include our patio which was concrete. John was great to work with. He provided us with two options and pricing - the original lace decking or a color sealed flagstone look. We chose the flagstone look. The whole project took 3 days, the team arrived every day on time and left the area cleaned each night. John provided updates at the end of the day to let us know what was completed and what the next steps would be. John worked with us to chose the colors that would best work together. He listened to what we were looking for in looks and his suggestions for coordinating colors were right on. He even offered to do a sample block so we would have a better idea of what the colors would look like. When it was time to start the coloring, knowing we had to go to work, he arrived early to clean a section of the deck and colored the area with me there. We were able to discuss what needed to be darker or lighter and he waited till I was satisfied with the color of the area. What a great work ethic! We had no surprises and he had no rework because we worked together to have it done right the first time. Once the final clear coating was added, the look was amazing! John has great customer service - his goal is to make you happy with the experience and the look of the finished product. I would recommend him and his team to anyone."
Cathy Vallecorsa, June 1, 2013
"Removed old pool deck, surface and replaced with new surface.They came and did the work for 5 days in a row. Then spent approx 5 hrs each day & bring the worker in the stages that were explained & me before the job began."
Mike Milewski, May 31, 2013
"New 3 coat application of Acylic Lace Kool Deck on our new pool (topping). Excellent, I contacted John on a referral from the concrete trade. He was excellent to coordinate with and met the financial and delivery dates we needed."
Andrew Maclean, May 09, 2013, Decks & Porches
"John Trice was more knowledgeable than three other quoters and gave a fairer price. Work was completed ahead of schedule. The crew were skilled and cleaned up well. The deck looks like new and we are delighted. You can trust Arrowhead to do a great job at a fair price."
Char Lefebvre, May 06, 2013, Concrete – Stamped & Decorative
"Call to schedule an appointment and set the time for that afternoon. Called back an hour later and said he had a cancellation and could be over in 30 minutes. Very impressed. Provided samples of his work and gave numerous suggestions on not only doing the cool deck. but also extending the work onto the patio. John broke the quote out into numerous options - standard cool decking for the pool and then for the patio. Then separate quotes to flagstone on pool deck and then just the patio. Told me work could be done in pieces, do cool deck now, patio later or all at once. Also said estimate was good for as long as we wanted. So if next year we wanted to do the patio, his price quote was still valid. Excellent customer service. Will schedule to have work done once other outside work is completed."
Denise Meredith, May 01, 2013, Concrete – Stamped & Decorative
"John and his company did an excellent job of replacing the worn and ugly indoor/outdoor carpeting and resurfacing my front entryway and back patio. The flagstone patterned concrete is beautiful. He finished the job quickly and efficiently: from estimate to completion and follow up."
Steve Pickering, May 1, 2013
"Arrowhead Resurfaced our entire patio/pod deck which is quite large. The initial work was done over several days, they were great about showing upon time and very clean. It turned out beautiful! From the original work, there were some very minor touch ups that were needed. They promptly followed up, made all the repairs and again very clean, all with no charge. Highly recommend them!"
Kristin Marshall, April 5, 2013, Decks & Porches
"John was Fantastic! He definitely maxed out in earning karma credits taking on my job. I had a very difficult situation and patio for him to take on as I was dealing with (legally) the old-bad-contractor-"xxxx" who put down terrible overlay and gave me a bright orange patio. Plus, my cat was dying and I desperately wanted to put his paw prints in the overlay so he will always be with us in the yard. So, as a customer - I was a stressed out emotional mess! John was wonderful through the whole thing. I hired John to fix the patio because, out of the 12 other contractors I interviewed, he was the only one who seem to get that this was more than just another job. John gave us a beautiful patio. My cat died before the patio was completed, but we did get my cat's paw prints in the overlay before he died and they look great! Do: Interview a number of contractors. You can tell who wants your job for the right reasons --and not just the money. Do: Hire John. He sat down during the estimate interview and showed me samples of his work. He talked to me and wrote up the estimate right there before he left. I would highly recommend John and Arrowhead Deck Resurfacing to anyone who wants to be treated well and have gorgeous patio. “
Angi Mannheimer, March 8, 2013, Decks & Porches
"We called John Trice's company to come out and give us an estimate to resurface our pool cool decking. He came out on the day he said he would and gave us a fair estimate we felt was reasonable. He came back out on the day he said he would to start the project. They power washed the cool deck, then put a cealere coat down and finshed with the color paint to finish the job. We have John comeout and give us an estimate to resurface our cool deck around our pool. He gaves us a fair estimate which we accepted. He then came out to power wash the deck on the first day. The second day he came out and put and sealer coat. Third day he came out and finished the job by putting the color paint on the cool deck as we asked for. The cool deck looks great and his company did an excellent job. We highly recommend John and his company for any service they perform."
Dolores Skehan, January 24, 2013, Decorative Concrete
“After getting 3 estimates we decided to go with John. He was professional as well as personable. He seemed genuinely determined to make us happy and that he did. Very helpful in choosing pattern and colors. We don't have one complaint about the work and would definitely use him again.”
Denny & Barb Guthier, January 02, 2013, Decorative Concrete
“Arrowhead Deck Resurfacing removed concrete stamping driveway, reconcreted the driveway and walkways, repainted and sealed the driveway, walkways, foyer and patio. They completed the entire job in a timely manner and truly proved that they are all about customer service. The owner was present at all times.”
Sherry Pichon, November 26, 2012, Decorative Concrete
“They removed cracked, peeling pool deck from around the perimeter of the pool. Retextured and created a fresh new stone effect to give the pool a border of new cool deck. John arrived the first day and removed the old rotting deck as promised. The second day he finished the job and we came home to a beautiful new looking pool area.”
Rich, November 18, 2012, Deck Maintenance Services
“Arrowhead Deck Resurfacing has worked on several projects for us and we can't say enough about them. Polite, professional and prompt and consistently great work! We have had John T and Arrowhead do deck work for us several times and are very impressed with his work ethics & pride in doing a good job. they give us confidence that the end result will be a job well done, and it's good to have that peace of mind about a contractor.” Dorothy
Lillian Tedesco, October 29, 2012, Garage floor resurfacing
“John was always on time, reasonably priced, and did a great job. Explained process & how to maintain floor. Work was neat, clean & efficient. John (owner) there to inspect, supervise & work. Very pleased with look of floor & quality of work.”
Val Berechet, October 18, 2012, Decks & Porches Services
“Pool and patio deck was ground down and cleaned. Base coat was applied and left to dry. Next day new deck surface was applied and painted. John and his team did an outstanding job. They started the job on time everyday and finished on schedule. Work came out very well. No complaints.”
Steven Bolins, September 24, 2012, Driveways – Concrete Services
“Garage Coatings John was very professional, on-time, and performed as agreed.”
James Dewilde, September 12, 2012, Decks & Porches Services
“Acrylic lace kool deck. Great, Fast and great work will continue to use.”
Dawna Hulsey, May 11, 2011, Concrete – Stamped & Decorative
“Simulated flagstone patio and walkway. He used the existing cracks in my patio as grout lines - which was great - so if it cracks again it wouldn't crack through a "stone". He used a rubberized sealant in those cracks which have not resurfaced. John arrived on time each and every day and what impressed me more than anything was that he cleaned the area before going home at night. He did a wonderful job.”
Tom Armstrong, October 15, 2010, Decorative Concrete
“Due to storm damage we had to have all of our cool decking replaced. John did a wonderful job, they were on time, professional and fair with his pricing. I would highly recommend john and Arrowhead Deck Resurfacing.”
Denise Coan, September 01, 2008, Concrete – Stamped & Decorative Services
“Sealed & painted garage floor. John came on time, completed work on schedule, and provided maintenance tips.”